FAQ
Welcome to Optimum Prime! Below are answers to the most commonly asked questions. If you need further assistance, feel free to contact our support team.
Find your answers here
How do I place an order?
Simply browse our store, add your items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we may be able to change or cancel it. Please contact us as soon as possible
Do you offer international shipping?
Yes! We ship worldwide.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use it to track your order directly from our website or the carrier’s site.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in original condition. Some exclusions may apply.check our Return Policy for full details.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options displayed at checkout.
Is my payment information secure?
Absolutely. We use secure encryption technology and partner with trusted payment processors to protect your data.